Privacy Policy
This Privacy Policy explains how AgentraCo AI Solutions Private Limited ("AgentraCo," "we," "our," or "us") collects, uses, stores, and protects information when you use our website, AI receptionist services, customer intake flows, and related messaging services.
1. Company Information
Legal Entity: AGENTRACO AI SOLUTIONS PRIVATE LIMITED
Website: https://agentraco.com/
Contact Email: team@agentraco.com
2. Information We Collect
- Name, phone number, email address, and other contact details submitted by customers or business users.
- Reservation, order, callback, appointment, and inquiry details provided during calls, forms, or messages.
- Business information shared by our clients during onboarding and service setup.
- Technical information such as browser type, device information, and general usage analytics from the website.
- Call, SMS, and workflow metadata needed to deliver our services and maintain operational records.
3. How We Use Information
- To operate AI receptionist, intake, routing, and confirmation workflows.
- To send transactional SMS notifications such as reservation confirmations, order confirmations, and service updates.
- To communicate with clients and prospects about our services.
- To improve platform performance, service quality, and customer experience.
- To protect our systems, prevent misuse, and maintain security.
- To comply with legal, regulatory, and carrier requirements.
4. SMS and Messaging Privacy
If you provide your mobile number through a business interaction, you may receive transactional text messages related to your reservation, order, appointment, request, or support activity. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help.
SMS consent is not shared with third parties or affiliates for their marketing purposes.
5. How We Share Information
We may share information with trusted service providers and infrastructure partners only as necessary to operate our services, including telephony, messaging, hosting, analytics, and workflow providers. We may also disclose information where required by law, regulation, legal process, or to protect our rights and systems.
6. Data Retention
We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based system can be guaranteed to be 100% secure.
8. Your Choices
- You may opt out of SMS communications at any time by replying STOP.
- You may request assistance by replying HELP where supported.
- You may contact us to ask about your information or request updates where applicable.
9. Third-Party Services
Our website and services may rely on third-party tools and infrastructure providers. Their handling of data is governed by their own terms and privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions, contact:
AgentraCo AI Solutions Private Limited
Email: team@agentraco.com